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About Us

Doherty Customer Contact Solutions has been providing staffing solutions for over 30 years and is active and well-respected in the contact center community. Doherty is an industry partner to the Midwest Contact Center Association (MWCCA) and actively participates in contact center events throughout the nation. 

By immersing ourselves in the contact center industry, Doherty is aware of emerging trends, technologies and challenges our contact center clients face. By supporting a wide variety of contact centers and call types, we have a broad understanding of industry best practices.

Statistically Validated Screening Process 

Doherty Customer Contact Solutions utilizes a statisitically validated screening process, based on industry best practices, that includes:
  • Skills Assessments
  • Personality Assessments
  • Behavior Assessments
  • Behavioral Interview
  • Functional Interview
  • Realistic Job Preview
  • Background Checks and Screening (as required)
Doherty benchmarks your top employees to determine a profile for success that is used to ensure only the best employees support your customers.
 
To learn more about Doherty's contact center staffing solutions, contact us today.