Doherty Contact Center Solutions has been providing staffing solutions for over 30 years and is active and well-respected in the call center community. Doherty is an industry partner to the Midwest Contact Center Association (MWCCA) and actively participates in call center events and trainings throughout the nation. By immersing ourselves in the industry, Doherty stays aware of emerging trends, technologies and challenges our call center clients face. By supporting a wide variety of contact centers and call types, we have a broad understanding of what works best and what to avoid.
Statistically Validated Screening Process
Doherty Contact Center Solutions utilizes a statisitically validated screening process, based on industry best practices, that includes:
- Skills Assessments
- Personality Assessments
- Behavior Assessments
- Behavioral Interview
- Functional Interview
- Realistic Job Preview
- Background Checks & Screening (as required)
Doherty benchmarks your top employees to develop a profile for success that is used to ensure only the best employees support your customers.