Our Process

Beyond ordinary screening and assessments

Most contact center staffing agencies conduct some type of skills testing prior to placement. Doherty Customer Contact Solutions goes beyond ordinary screening and assessments.

Our call center staffing experts utilize a statistically validated screening model that not only assesses a candidate’s knowledge, skills and abilities, but also determines whether their personalities and behaviors would be a match to the unique culture and expectations of your organization. Applicants must meet the requirement of our standard Profile for Success in order to be considered as call center candidates for our clients.

Reduce Attrition, Increase Productivity

According to a benchmarking study by Purdue University, call center turnover can be reduced by up to 21% by implementing the following in the Applicant Intake Process. Our call center staffing experts have years of experience and our intake process mirrors the recommendations of Purdue University. Additionally, Doherty conducts weekly employee touch bases to ensure employee satisfaction.

To learn more about Doherty's call center staffing solutions, contact us today.